Orders and Returns

Orders and Returns

We hope you are 100% satisfied with our products and services. When you receive your order, look it over and if you have questions please call or email us and we will be happy to work with you to find a solution. Claims must be brought to our attention prior to cutting or laundering fabric and within 30 days of receipt. No refunds will be issued without a Return Authorization Number.  Refunds (if necessary) will be issued once items are returned to us. Refunds will not be given for shipping & handling charges, and in the event, there was free shipping, the shipping costs will be backed out of the refund. Patterns and books may not be returned because of copyright laws. All returns must be in original condition and packaging. Returns that have any odor will not be refunded.

Please note that all sales are final on sale and remnant items, as well as mask making notions such as elastic, twill tape, interfacing, and thread.

 

Special Orders

Special orders are non refundable. If we are making a special order with our vendor for you, and you've paid for the goods up front. We cannot refund that order because we have commited with our vendor for those goods. This applies to presale items too. If we adjust our order with our vendor on a presale item on your behalf it will be non-refundable.

 

Change Orders

We can issue refunds back to your payment source, but we cannot authorize or charge additional funds to your credit card. If you request a change to your order, and additional funds are needed, we can either send you an invoice via PayPal, or you can phone your credit card number to us and we can manually charge it in our office. You can also create a new order, and we can combine them and refund the second shipping charge.  If you cancel an order after it has been cut a restocking fee of $5.00 per item will be charged.

 

Quarter Yards

Our minimum cut is a quarter yard, and if you order just a quarter yard of fabric, we ship this as a Fat Quarter (approximate size 18" x 22"). If you require it to be shipped as 9" off the bolt (9" x 44"), please email us within an hour of placing your order to let us know.  

 

Presale items

We offer items for presale on our site. We are adjusting our orders with our vendors based on the presales that we receive. Please be mindful when ordering items on presale. When you do order a presale item, you are holding your place in line to receive those items. We ship out in the order received. Some presale items are very popular and we receive multiple shipments of that item into stock. Some shipments are already all pre-sold when they arrive at our warehouse, so if you want something it is best to order and then you have your place in line. 

It is best to order presale items on their own order unless you want the balance of your order to ship with the presale items. We hold your order until all items are available before shipping. You can call and give us additional postage to split out an order if you prefer.

 

Terms and Conditions (you are agreeing to these conditions when you check out).

We hope you are 100% satisfied with our products and services. When you receive your order, look it over and if you have questions please call or email us and we will be happy to work with you to find a solution. Refunds (if necessary) will be issued once items are returned to us. Refunds will not be given for shipping & handling charges, and in the event, there was free shipping, the shipping costs will be backed out of the refund. All returns must be in original condition and packaging. Returns that have any odor will not be refunded.

All sales are final on remnants and sale items, books, patterns, as well as mask making notions such as elastic, twill tape, interfacing, and thread.

Quarter Yards: If you ordered just a quarter yard of a fabric, we ship this as a Fat Quarter (approximate size 18" x 22"). If you require it to be shipped as 9" off the bolt (9" x 44"), please email us within an hour of placing your order to let us know. If you ordered any other decimal of fabric (IE: .3 or .33 please refer to the amount we will ship you on our FAQ page. Those are two different measurements!

Presale items: If you are purchasing any items on presale, please note that your full order will be shipped together once the presale items are in stock. If you don't want to wait until all items are available, it is best to place multiple orders.

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