Customer Service

IMPORTANT:
We package your order in flat rate envelopes and boxes. If you'd like us to wrap your order in plastic prior to shipping, please let us know by email when you place your order.

If you order one quarter yard of fabric, it will come to you as a FAT quarter (approx 18" x 22"). If you want a regular quarter yard cut from the bolt (9" x 45") please let us know by email after you place your order.


Shipping & Handling 

All packages are shipped via Priority Mail through the United States Post Office.  Please add the following amount to your order for shipping/handling. These are our standard charges which are automatically added when you place your order.

Domestic  RATE   
Dollars Spent   Shipper
$0.01 - 70.00  $            7.75 Flat Rate Envelope
$70.01 - 99.99  $          15.25 Medium Flat Rate Box
$100+  $          Free Limited Time!
     
Canada    
Dollars Spent    
$0.01 - 10.00  $         12.50 First Class Mail
$10.01 - 70.00  $          23.00 Flat Rate Envelope
$70.01 - 200.00  $          45.25 Medium Flat Rate Box
$200.01 - 250.00  $          60.00 Large Flat Rate Box
$250.01 - 390.00  $          90.50

Two Medium Flat Rate Boxes

 $390.01 - up*   $          118.00  Two Large Flat Rate Boxes
     
International (other)    
Dollars Spent    
$0.01 - 10.00   $          18.00 First Class Mail
$10.01 - 70.00  $          27.00 Flat Rate Envelope
$70.01 - 140.00  $          54.00 Two Flat Rate Envelopes
$140.01 - 200.00  $          65.00 Medium Flat Rate Box
$200.01 - 250.00  $          85.00 Large Flat Rate Box
$250.01 - 390.00   $        130.00  Two Medium Flat Rate Boxes
 $390.01 - up*    Ask for a quote!
     

*We may need to charge more for shipping if we can't fit it into the packaging that you've paid for. In this rare occurrence, we will make contact with you and discuss the options.
We do not offer express mail. Our post office picks up from our location, and because we are on the West Coast, it misses the cut off times at the airport to ship overnight. We ship Priority mail on all orders, so you should receive within 2-3 business days if there are no customer service issues with your order.


Shipping & Handling (International)

International shipments are sent via Priority Flat Rate through the United States Post Office.  Paypal should add the right amount of shipping, but if it is incorrect we will either invoice for the difference. We will email you an invoice for additional shipping charges if they apply.  If International shipping costs are not paid within 3 days of invoice, we will cancel your order - unless we hear from you otherwise.  Sometimes we don't know how much shipping will costs until an order is actually cut and packaged. We will estimate high for the invoicing, and if we can get it into fewer flat rate boxes we will refund the difference. International customers are responsible for any additional customs fees or taxes if applicable in their country. 

Please do not ask us to be dishonest on customs forms. We put the value you pay for actual goods on the form (minus shipping costs). We will not mark it "gift" as there are monies exchanged, and we value our integrity.


Ordering

You have a choice of how you order with us. You can order online securily through our website in two ways. You can create an account so you can track your purchases from us, or you can checkout as a guest. We've added a payment gateway so you can pay directly with your credit card, or if you prefer, you can pay via Paypal by logging into your Paypal account. And like always, you can always phone your order to us during normal business hours. 


Facebook Promotions

We use Facebook to promote our company. If you have Facebook please "Like" our facebook site. We often give coupon codes or specials to our Facebook customers.


Samples

If you would prefer to receive a sample before purchasing your fabric, we would like to offer that we do sell fat quarters or regular quarter yards cut off the bolt. Samples are only offered for fabrics that have the option of a quarter yard sales. (IE: no samples on sale fabrics). If you'd like a sliver off the bolt for a color match, we'd be happy to do this, but we do charge a shipping/handling fee for this. The price is $1.50 for shipping/handling (domestic), $5.00 shipping/handling (international), and $.50 per sample of fabric. Remember these are slivers cut off the bolt .25" in width. Please email with the style numbers you'd like, then we'll email you a paypal invoice to pay.

Please also remember that if you are asking for a sample, it probably means you are needing a larger quantity of the fabric, please tell us how much you will need because there is no reason to check color if we don't have the quantity requested and it is not re-orderable. Most newer fabrics are re-orderable, but when a mill prints, they only print x quantity, and when it is gone it is gone! It is the nature of the business!


 Return/Cancellation Policy

We hope you are 100% satisfied with our products and service.  If you have an issue please email us and we would be happy to work with you to find a solution. No packages will be refunded without a Return Authorization Number.  Refunds (if necessary) will be issued once items are returned to us. Refunds will not be given for shipping & handling charges, and in the event there was free shipping, the shipping costs will be backed out of the refund.  Patterns and books may not be returned because of copyright laws. All returns must be in original condition and packaging. Returns that have a smoke odor will not be refunded.


Privacy Statement

When you place an order with Bug Fabric, your information is safe and secure with us. We keep your name, address and items you purchased in your computer history. We do not save any credit card information. We do not sell your name or private information for any purpose or reason. Names and email addresses collected within our Newsletter sign-up are used solely for Newsletter Marketing. You can click on the "unsubsribe" button on any Newsletter and be removed from that list.