Customer Service

Our Philosophy

We want to make shopping online easy for you. We work hard to have an easy website for you to search and find what you are looking for. If you need help, just ask. If you need a human eye to see if your choices match, just ask! You can reach us on our Contact Us page. 

 

Inventory

We do not have inventory tied to our website for a number of reasons. If you need a large quantity, you can place your order and we will email you if we are short after it clears the cutting room where it can be removed from the bolt and measured exactly. If you order more than what we have in inventory, we always make contact with you prior to sending anything to you. If we do not have continuous yardage, we make contact with you so you can make the decision if it will work with your project. You can always email and say how much you need and ask if we currently have enough, but know that inventory changes by the minute, and it can sell before you place your order. We ship out in the order received. 

Please note that inventory systems are not totally accurate in this industry. The inventory number in our computer may not match exactly what is on the bolt. This can be caused because the amount the manufacturer had written on the bolt might be incorrect (either plus or minus), cutting variances when each cut is made off the bolt, and we sell fat quarters, so what might be showing in inventory might be yardage, plus a fat quarter. We also receive bolts from the manufacturers that don't have continuous yardage. So smaller pieces are made as we cut orders for each customer.

We always give you options if we are short on inventory. You can take what we have and make up the difference with another fabric, you can select a different fabric, or a refund for that fabric. We always want you happy with your purchase.

 

Making Contact

Please watch your email (and junk mail) and reply promptly if we have questions about your order. Your tracking number will also be sent to that same email on your order. 

 

Fabric Quality

Most all of the fabrics we offer are quilt-shop quality fabrics. If you have a question about the brands or quality, please ask!

 

Your Security 

You are secure and safe ordering from Bug Fabric. You can either pay through PayPal, or using your credit card through Authorize.net. In both cases, we never see your payment information.

 

Newsletter

If you wish to be added to our newsletter, please subscribe on our home page. We do not sell or give your personal information to anyone. We value your privacy.

Payment Method

Copyright © 2024 Bug Fabric. All rights reserved. |
  • Privacy Policy